Asset owners and call centers are able to send electronic service requests to any service provider. Fleet notes can be provided so the dealer has critical information about the fleet’s standard maintenance, repair, or business practice.
This web-based solution performs vehicle check-in processes from a mobile device. Users of the mobile app are able to easily find or add a vehicle, see in-progress service events, update mileage or engine hours, include a complaint, add and conduct an inspection, add operations and parts, attach pictures, and assign the service event to another user (e.g. service advisor).
Service providers and call centers can dispatch mobile technicians for remote service and provide a clear estimate of a technician’s time of arrival to the breakdown location.
Establish and complete a consistent inspection process and store results for historical tracking and analysis. Consistent inspections result in more effective preventive maintenance for fleets, which translates into less asset downtime, and improved safety. Service locations can expand the range of services provided and increase customer satisfaction.
To speed the service process and reduce downtime, service providers are able to create electronic estimates and send them to asset owners for approval. Asset owners can approve estimates from service providers and other vendors as well as defer or decline individual line items.