1. Marketplace Home
  2.  » 
  3. Solutions Center
  4.  » SRM Sentinel
Decisiv logo

SRM Sentinel

Company Name:

Decisiv, Inc.

Website

Solution Description:

SRM Sentinel, Decisiv’s Managed Care application helps service providers proactively manage upcoming maintenance needs for their customers’ assets using real-time event alerts to create appointments. Sentinel is a comprehensive solution for identifying active preventive maintenance, recall, campaign, and fault code alerts for assets across brands, in one easy-to-use interface. Users are able to quickly translate these alerts to appointments in just a few clicks, providing a differentiated customer experience.

Drive Business. Drive business to your shops while providing customers with greater control over their assets by proactively scheduling service for due and overdue preventive maintenance based on a recommended schedule.

Strengthen Customer Relationships. Improve your value with fleet owners by preemptively taking care of service alerts. Easily manage both scheduled maintenance and respond to breakdown events or repairs for your customers with just a few clicks, as well as have ready access to asset details and warranty information. Whenever there are unexpected alerts to be addressed, you’re able to quickly schedule the asset for service in your shop and generate cases directly in the Decisiv SRM platform.

Increase Visibility. Focus on the alerts that matter by bringing attention to the right data at the right time. Data is made actionable with a real-time dashboard that shows all known and serviceable alerts from any asset brand. With SRM Sentinel, you’re always up to date. Receive notifications on any appointment updates, including updates that are caused by changes to the status of a case. You can also view a diverse set of reports on Customers, Alert Types, and Appointment Status.

Increase Confidence. SRM Sentinel is a logical extension and improvement to the way you work today. Take the guesswork out of scheduling service since the Sentinel application uses the valuable service data you already have on the Decisiv platform. The application is connected to the SRM Case application, so you will be able to create and manage cases based on the appointments created in the Sentinel application.

Features & Benefits:

Alerts
Receive alerts that tell you what you need to know, when you need to know it. Customize and filter alerts for any particular asset or customer, and defer the alerts to address them at a later time.

Appointments
View all your appointments by service location including filtering by customer and by appointment status (e.g. requested, overdue, completed, canceled).

Search
Search the entire system for a specific asset, customer, or appointment. Initiate a new request for a specific asset.

Reports
View reports related to the number of active alerts, appointment status, cancellation reasons, and more.

About the Company:

Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Isuzu, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners.

Contact Info:

Related Listings

Vision

With the Vision management dashboard, you get complete visibility into each and every service event, at every location. Vision dramatically improves your management of daily operations across a large and distributed network.

read more

Insite

Insite is a tool that provides you with pre-defined service management reports that put your KPIs for fleets, brokers, dealers, and OEMs all in one list, making critical business information only a few clicks away.

read more

SRM Telematics API

The Telematics API from Decisiv enables you to provide actionable telematics data at the point of service, providing OEMs, component suppliers, and telematics system partners with enhanced asset management capabilities through the analysis of vehicle performance, diagnostic information, and more.

read more