Solutions
SRM Case: Service Workflow Management
Service management is a daunting business without the right tools. Based on years of experience in the commercial vehicle industry, Decisiv has developed a Service Relationship Management (SRM) platform that streamlines the service process from check-in to check-out, reducing asset downtime.
SRM Case offers service providers a tremendous opportunity to gain a new level of control in managing the entire service process. You now have the power to drive uptime, improve efficiency, reduce costs, and streamline communication.
SRM Case contains all the capabilities you need for easy, single-point service management. Key components include:
- SRM Operations Builder
- Case management
- Collaboration and notification, including mobile-enabled communication
- Diagnostics
- Estimates
- Inspections
- Parts orders
- Shared service history
Save time, control costs, and increase uptime. Join the thousands of service providers who rely on SRM Case every day for easier, more efficient service management. Fill out the form below for more information or to schedule a demo.
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Decisiv Inc.
Reston, VA
Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry in North America, delivering intelligent asset service management for improved utilization, performance, security, and compliance. The Decisiv Service Relationship Management (SRM) platform is the foundation for over 5,000 service locations and over 74,000 fleets across North America that manage more than 4 million service and repair events for commercial vehicles annually. The Decisiv SRM Ecosystem acts as the system of orchestration that uniquely connects dealers, service providers, OEMs, component manufacturers, and fleets by delivering critical in-context, actionable data at the point of service. This unrivaled level of data connectivity and collaboration drives more intelligent, effective service and enables asset owners and managers to proactively plan and manage maintenance across the entire lifecycle of every asset.
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