OVER 21 MILLION SERVICE EVENTS
About the Marketplace
Thank you for visiting the Decisiv Marketplace, the ultimate exchange for Service Relationship Management (SRM) solutions within the commercial vehicle industry. The Marketplace is a hub for technology, services, and solutions providers within the Decisiv SRM Ecosystem, the industry’s largest asset service ecosystem, supporting more than 7 million commercial vehicles and managing more than 12,000 service events each day.
Explore the Marketplace today to view products, services and solutions offered by our industry-leading partners, all dedicated to driving asset performance, streamlining service, and improving operations for asset owners, fleet managers, and service providers. Find a vendor, product or service via the Marketplace Menu to the right, or use the search bar to find specific solutions or types.
The Decisiv Solutions Center includes a rich description of integrated services and products being provided by Decisiv and its Marketplace partners – broad ranging solutions designed to enable collaborative service management, improved asset performance, and enhanced asset utilization.
SRM Sentinel is a comprehensive solution for identifying active preventive maintenance, recall, campaign, and fault code alerts for assets across brands, in one easy-to-use interface. Users are able to quickly translate these alerts to appointments in just a few clicks, providing a differentiated customer experience.
With the Vision management dashboard, you get complete visibility into each and every service event, at every location. Vision dramatically improves your management of daily operations across a large and distributed network.
With SRM Case, at every step in the service event process, from service request to estimate approval, to work complete and invoicing, you‘ll have better control over the service process for any asset at any service provider.
The Mitchell 1 TruckSeries suite of software for the medium and heavy-duty trucking segments helps service professionals estimate labor times, diagnose and repair all makes of Class 4-8 trucks.
Insite is a tool that provides you with pre-defined service management reports that put your KPIs for fleets, brokers, dealers, and OEMs all in one list, making critical business information only a few clicks away.
The Marketplace Hub includes information gathered for the benefit of fleets, dealers, and other industry partners who seek a centralized location for information on critical industry trends, new technology developments, and innovation in asset service management.
Industry Trends & Drivers
Information on the newest and future trends and technology via white papers and research from industry leaders.
Daimler Trucks North America LLC (DTNA) was named as one of the recipients awarded by the U.S. Department of Energy (DOE) for the third SuperTruck initiative. In total, the DOE will be funding 25 projects with $199 million following the goal of putting cleaner cars and trucks on America’s roads, including long-haul trucks powered by batteries and fuel cells, and improving the nation’s electric vehicle (EV) charging infrastructure.
Relevant articles, podcasts, and webinars provide perspective on current industry happenings.
A Decisiv Inc./TMC North American Service Event Benchmark Report shows that maintenance and repair labor costs increased 2.6% between Q1 and Q2 2021, while parts costs increased by 2.8%. In that same period, parts costs for tires increased by 10.7% and transmission parts costs rose 9%, according to the report.
News and information on the latest product and service releases and announcements from Decisiv and our SRM Ecosystem partners.
Hino Trucks introduced Hino Edge, the company’s all-new, third-generation connected vehicle solution. Hino Edge combines the digital connection between the fleet customer, dealer network, telematics service providers (TSPs), and Hino Ultimate Support Center, to provide customers a competitive edge.
Relevant articles, podcasts and webinars provide perspective on current industry happenings.
In this episode of the SRM Exchange podcast, Pete Russo joins Uwe Münch, to discuss how the SRM platform supports European telematics service providers, and how SRM could revolutionize the way European service networks manage service events.
This episode of the SRM Exchange podcast features Decisiv product strategy experts Pete Russo, Ronnie Shaw, and Sara Howes, to examine how Decisiv SRM capabilities offer an unmatched user experience.
Listen to the Fleeting Thoughts podcast series as industry veterans Robert Nordstrom and Tom Nutting discuss emerging trends, provide industry perspectives, and share what Decisiv SRM can do for fleets and asset managers.
Decisiv Service Data Index
Explore our Decisiv Service Data Index, which leverages data on parts and labor costs across different regions to provide a more holistic view of factors which drive expenses. The Service Data Index is intended to help asset owners, fleet managers, and service providers understand and compare parts and labor rates across the United States and Canada, and on a regional basis. OEMs can use information from the Service Data Index to gain insights into trends in parts and labor costs throughout their networks and to better understand their customers’ experience from region to region. The charts below reflect the most current available data.