Welcome to the new Decisiv marketplace.

SRM Discovery Status Tracker

Decisiv
Add to Cart

Identify bottlenecks and streamline service delivery with SRM Discovery Status Tracker. The dashboards and reports provide both a broad overview and specific service performance details, including access to a visual display of status changes within a single case. You get insights about your service operations at multiple levels: Overall, Dealer, Service Advisor, and Individual Case.

Great news for all Decisiv SRM platform users. You now have access to the no cost Tracker Starter Pack. A set of management dashboards that provide an overview of your service performance. Simply click here to get immediate access to your Discovery Starter Pack dashboards within SRM Insite.

Service operations using Status Tracker have achieved an 11%-24% overall decrease in asset-returned-to-service time.

SRM Discovery Status Tracker helps you see and act on:

  • Trends over time and location, including days out of service and status duration
  • Location, department, and service advisor performance

With Status Tracker, you can spot opportunities for operational efficiency improvements, leading to:

  • Faster return to service of assets
  • Quicker customer approval of estimates
  • More revenue-generating wrench time for technicians
  • Increased volume of service events 
  • Improved customer experience

When you subscribe to Status Tracker, you will also receive access to the complete Discovery Trackers Pack at no additional cost. This provides you with additional access to Workflow Tracker and Communication Tracker to deliver comprehensive insights into your service performance. Simply add one of the Discovery Trackers to your cart to get access to all three.

Plus, you’ll receive complimentary access to the Discovery Trackers for the first 30 days.

Streamline your service operations now with SRM Discovery Status Tracker. Fill out the form below for more information or to schedule a demo.

Want to know more?

"*" indicates required fields

This field is hidden when viewing the form
Name*
This field is for validation purposes and should be left unchanged.

Decisiv Inc.

Reston, VA

FOUNDED

2001

WEBSITE

decisiv.com

PHONE

804-762-4153 x1

Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry in North America, delivering intelligent asset service management for improved utilization, performance, security, and compliance. The Decisiv Service Relationship Management (SRM) platform is the foundation for over 5,000 service locations and over 74,000 fleets across North America that manage more than 4 million service and repair events for commercial vehicles annually. The Decisiv SRM Ecosystem acts as the system of orchestration that uniquely connects dealers, service providers, OEMs, component manufacturers, and fleets by delivering critical in-context, actionable data at the point of service. This unrivaled level of data connectivity and collaboration drives more intelligent, effective service and enables asset owners and managers to proactively plan and manage maintenance across the entire lifecycle of every asset.

Related Solutions