Welcome to the new Decisiv marketplace.

Back to solution center

Solutions

Decisiv Solutions Maintenance Management SRM for Service Providers

Prokeep Order Engine

Prokeep

Prokeep helps Trucking Parts Counters and Service Centers win more orders and build better customer relationships with faster service, centralized customer data, and proactive sales and marketing outreach that accelerates revenue.

With a new Decisiv integration coming soon, Prokeep will connect service advisors, parts teams, and customers in one communication flow. By tying conversations directly to the case in Decisiv SRM and enabling proactive maintenance reminders, the upcoming integration is designed to reduce misses, speed approvals, and protect uptime.

KEY BENEFITS:

  • Capture every conversation: all text, email, and web chat, before and after a service event, will now be tied to the case in Decisiv SRM.
  • Coordinate service and parts teams: smart message routing with shared visibility so teams make right-part, right-time decisions faster, and nothing falls through the cracks.
  • Proactive outreach: customizable triggers, maintenance reminders and post-service follow-ups to increase customer satisfaction and drive repeat visits.

When a truck is down, every minute costs money–so when downtown is caused by preventable miscommunication, it’s no surprise that customers get upset. Reduce downtime, accelerate decisions, and transform every service conversation into a chance to serve faster, stay connected, and drive more orders.

Want to be among the first to experience unified service and parts communication?

The integration will be widely available in early 2026. Fill out the form below for more information.

Join the Early-Access List Now!

"*" indicates required fields

This field is for validation purposes and should be left unchanged.
This field is hidden when viewing the form
Name*

Prokeep

New Orleans, LA

FOUNDED

2016

WEBSITE

prokeep.com

PHONE

504-210-8086

Prokeep is an AI-powered Order Engine that helps distributors serve faster and drive more orders by turning every customer interaction into an opportunity. Prokeep gives distributors the tools to turn service conversations into sales. by bringing messaging, quotes, order updates, and marketing together in one place so reps can respond quickly, stay informed, and follow up at the right time. Trusted by 8,500 distributor locations across North America, Prokeep has powered more than 20 million conversations and $11 billion in revenue since its founding in New Orleans in 2016.

Decisiv Inc.

Reston, VA

FOUNDED

2001

WEBSITE

decisiv.com

PHONE

804-762-4153 x1

Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry in North America, delivering intelligent asset service management for improved utilization, performance, security, and compliance. The Decisiv Service Relationship Management (SRM) platform is the foundation for over 5,000 service locations and over 74,000 fleets across North America that manage more than 4 million service and repair events for commercial vehicles annually. The Decisiv SRM Ecosystem acts as the system of orchestration that uniquely connects dealers, service providers, OEMs, component manufacturers, and fleets by delivering critical in-context, actionable data at the point of service. This unrivaled level of data connectivity and collaboration drives more intelligent, effective service and enables asset owners and managers to proactively plan and manage maintenance across the entire lifecycle of every asset.

Related Solutions

SRM Case: Service Workflow Management

The Decisiv SRM platform streamlines the service process from check-in to check-out, reducing asset downtime.

Learn More
View all solutions