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Decisiv Solutions Service Event Management SRM for Service Providers

SRM Case Estimator for Uptime Pro

Decisiv

Seamlessly manage your Freightliner and Western Star estimates – with better access to vehicle configuration data and less double entry. The SRM Case Estimator for Uptime Pro streamlines every aspect of the estimation and approval process for Daimler Truck North America (DTNA) service providers.

The integration between Uptime Pro, your DMS, and Decisiv SRM Case:

  • Enables comprehensive estimates
  • Delivers the estimates to your customers
  • Manages your customer approvals: gives them the ability to approve, decline, or defer estimated work prior to service
  • Captures all internal and external communication
  • Automatically creates and updates both ROs and cases for less double entry
  • Provides real-time data at the point of service, including SRTs, warranty coverage, truck specification build data, and more
  • Optimizes the user experience via an integrated workflow that enables consistent operations across all of your service locations and minimizes end user training

With SRM Case Estimator for Uptime Pro, communicating is easier, repair orders and cases stay current, and uptime greatly improves. Streamline your service operations now! Fill out the form below for more information or to schedule a demo.

 

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Daimler Truck North America LLC

Portland, OR

FOUNDED

1940

Daimler Truck North America LLC, headquartered in Portland, Oregon, is a leading provider of comprehensive products and technologies for the commercial transportation industry. Daimler Truck North America designs, engineers, manufactures and markets medium- and heavy-duty trucks, school buses, vehicle chassis and their associated technologies and components under the Freightliner, Western Star, Thomas Built Buses, Freightliner Custom Chassis Corp, and Detroit brands. Daimler Truck North America is a subsidiary of Daimler Truck Holding AG (DTG), one of the world’s leading commercial vehicle manufacturers.

Decisiv Inc.

Reston, VA

FOUNDED

2001

WEBSITE

decisiv.com

PHONE

804-762-4153 x1

Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry in North America, delivering intelligent asset service management for improved utilization, performance, security, and compliance. The Decisiv Service Relationship Management (SRM) platform is the foundation for over 5,000 service locations and over 74,000 fleets across North America that manage more than 4 million service and repair events for commercial vehicles annually. The Decisiv SRM Ecosystem acts as the system of orchestration that uniquely connects dealers, service providers, OEMs, component manufacturers, and fleets by delivering critical in-context, actionable data at the point of service. This unrivaled level of data connectivity and collaboration drives more intelligent, effective service and enables asset owners and managers to proactively plan and manage maintenance across the entire lifecycle of every asset.

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