SRM Sentinel
Strengthen your customer relationships and drive traffic with SRM Sentinel, Decisiv’s managed care application. Proactively manage upcoming maintenance needs for your customers’ assets using real-time event alerts. Alerts translate to appointments with just a few clicks.
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Alerts: Receive active preventive maintenance, recall, campaign, fault code, and custom alerts for assets across brands, in one easy-to-use, customizable interface.
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Appointments: View all your appointments by service location including filtering by customer and by appointment status.
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Search: Search the entire system for a specific asset, customer, or appointment.
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Reports: View reports related to the number of active alerts, appointment status, cancellation reasons, and more.
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Essential information: Have ready access to asset details and warranties.
Be a trusted partner
Improve your value to fleet owners by efficiently managing scheduled maintenance, breakdown events, and repairs. You’ll be able to quickly schedule the asset for service in your shop and generate cases directly in the Decisiv SRM platform.
Increase visibility
Real-time dashboard helps you focus on the alerts that matter by bringing attention to the right data at the right time. With SRM Sentinel, you’re always up to date and able to act.
Optimize your asset service management with SRM Sentinel. Fill out the form below for more information or to schedule a demo.
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Decisiv Inc.
Reston, VA
Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry in North America, delivering intelligent asset service management for improved utilization, performance, security, and compliance. The Decisiv Service Relationship Management (SRM) platform is the foundation for over 5,000 service locations and over 74,000 fleets across North America that manage more than 4 million service and repair events for commercial vehicles annually. The Decisiv SRM Ecosystem acts as the system of orchestration that uniquely connects dealers, service providers, OEMs, component manufacturers, and fleets by delivering critical in-context, actionable data at the point of service. This unrivaled level of data connectivity and collaboration drives more intelligent, effective service and enables asset owners and managers to proactively plan and manage maintenance across the entire lifecycle of every asset.
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