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SRM Discovery Status Tracker

Decisiv
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Identify bottlenecks and streamline service delivery with SRM Discovery Status Tracker. The dashboards and reports provide both a broad overview and specific service performance details, including access to a visual display of status changes within a single case. You get insights about your service operations at multiple levels: Overall, Dealer, Service Advisor, and Individual Case.

Service operations using Status Tracker have achieved an 11%-24% overall decrease in asset-returned-to-service time.

SRM Discovery Status Tracker helps you see and act on:

  • Trends over time and location, including days out of service and status duration
  • Location, department, and service advisor performance

With Status Tracker, you can spot opportunities for operational efficiency improvements, leading to:

  • Faster return to service of assets
  • Quicker customer approval of estimates
  • More revenue-generating wrench time for technicians
  • Increased volume of service events 
  • Improved customer experience

Streamline your service operations now with SRM Discovery Status Tracker. Fill out the form below for more information or to schedule a demo.

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Decisiv Inc.

Reston, VA

FOUNDED

2001

WEBSITE

decisiv.com

PHONE

804-762-4153 x1

Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry in North America, delivering intelligent asset service management for improved utilization, performance, security, and compliance. The Decisiv Service Relationship Management (SRM) platform is the foundation for over 5,000 service locations and over 74,000 fleets across North America that manage more than 4 million service and repair events for commercial vehicles annually. The Decisiv SRM Ecosystem acts as the system of orchestration that uniquely connects dealers, service providers, OEMs, component manufacturers, and fleets by delivering critical in-context, actionable data at the point of service. This unrivaled level of data connectivity and collaboration drives more intelligent, effective service and enables asset owners and managers to proactively plan and manage maintenance across the entire lifecycle of every asset.

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