OVER 23 MILLION SERVICE EVENTS

About the Marketplace
Thank you for visiting the Decisiv Marketplace, the ultimate exchange for Service Relationship Management (SRM) solutions within the commercial vehicle industry. The Marketplace is a hub for technology, services, and solutions providers within the Decisiv SRM Ecosystem, the industry’s largest asset service ecosystem, supporting more than 7 million commercial vehicles and managing more than 12,000 service events each day. Explore the Marketplace today to view products, services and solutions offered by our industry-leading partners, all dedicated to driving asset performance, streamlining service, and improving operations for asset owners, fleet managers, and service providers. Find a vendor, product or service via the Marketplace Menu to the right, or use the search bar to find specific solutions or types. Click here for more information about the Decisiv Marketplace, or here for a short overview film.

Solutions Center

The Decisiv Solutions Center includes a rich description of integrated services and products being provided by Decisiv and its Marketplace partners – broad ranging solutions designed to enable collaborative service management, improved asset performance, and enhanced asset utilization.

Introducing SRM Total Service Management

Introducing SRM Total Service Management

Concurrently manage all your external and internal commercial asset service and repairs in a single solution with SRM Total Service Management. This fully-connected, end-to-end service management solution extends the integrated, OEM-provided service management platform you are currently using. Now you can easily take advantage of the SRM platform’s full service management capabilities to streamline service and improve asset uptime.

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SRM Sentinel for Leasing

SRM Sentinel for Leasing

SRM Sentinel was developed to help leasing companies proactively provide a consistent process for your asset service management. This solution enables you to create and manage service appointments as well as create cases for service alerts generated for an asset. Sentinel provides a real-time, complete solution across multiple fleet accounts to view and take action on active preventive maintenance, recall, or fault code alerts for leased assets in one place.

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SRM Sentinel for Leasing

SRM Sentinel

SRM Sentinel is a comprehensive solution for identifying active preventive maintenance, recall, campaign, and fault code alerts for assets across brands, in one easy-to-use interface. Users are able to quickly translate these alerts to appointments in just a few clicks, providing a differentiated customer experience.

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Marketplace Hub

The Marketplace Hub includes information gathered for the benefit of fleets, dealers, and other industry partners who seek a centralized location for information on critical industry trends, new technology developments, and innovation in asset service management.

Industry Trends & Drivers

Information on the newest and future trends and technology via white papers and research from industry leaders.

Industry Perspectives

Relevant articles, podcasts, and webinars provide perspective on current industry happenings.

Marketplace News

News and information on the latest product and service releases and announcements from Decisiv and our SRM Ecosystem partners.

Decisiv Perspectives

Relevant articles, podcasts and webinars provide perspective on current industry happenings.

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Six Guiding Principles for Scaling a Business from Veteran Entrepreneur Dick Hyatt

HalfSerious released a podcast with Decisiv CEO and President, Dick Hyatt, discussing how to build a successful business. In the episode, Dick shares his six guiding principles for scaling a business, which includes focusing on your customers’ needs, utilizing anchor tenants, identifying tangible ROIs for your clients, and incorporating the three-thirds principle.
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Decisiv SRM Ecosystem

This episode of the SRM Exchange podcast features Decisiv product strategy experts Pete Russo, Ronnie Shaw, and Sara Howes, to examine how Decisiv SRM capabilities offer an unmatched user experience.
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Service Management: Communication and Cost Reduction

Listen to the Fleeting Thoughts podcast series as industry veterans Robert Nordstrom and Tom Nutting discuss emerging trends, provide industry perspectives, and share what Decisiv SRM can do for fleets and asset managers.

Decisiv Service Data Index

Explore our Decisiv Service Data Index, which leverages data on parts and labor costs across different regions to provide a more holistic view of factors which drive expenses. The Service Data Index is intended to help asset owners, fleet managers, and service providers understand and compare parts and labor rates across the United States and Canada, and on a regional basis. OEMs can use information from the Service Data Index to gain insights into trends in parts and labor costs throughout their networks and to better understand their customers’ experience from region to region. The charts below reflect the most current available data.

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