OVER 23 MILLION SERVICE EVENTS
About the Marketplace
The Decisiv Solutions Center includes a rich description of integrated services and products being provided by Decisiv and its Marketplace partners – broad ranging solutions designed to enable collaborative service management, improved asset performance, and enhanced asset utilization.
Concurrently manage all your external and internal commercial asset service and repairs in a single solution with SRM Total Service Management. This fully-connected, end-to-end service management solution extends the integrated, OEM-provided service management platform you are currently using. Now you can easily take advantage of the SRM platform’s full service management capabilities to streamline service and improve asset uptime.
Decisiv has customized its Case solution to efficiently manage your asset service events and collaborate and communicate with stakeholders in the commercial vehicle ecosystem.
SRM Sentinel was developed to help leasing companies proactively provide a consistent process for your asset service management. This solution enables you to create and manage service appointments as well as create cases for service alerts generated for an asset. Sentinel provides a real-time, complete solution across multiple fleet accounts to view and take action on active preventive maintenance, recall, or fault code alerts for leased assets in one place.
SRM Sentinel is a comprehensive solution for identifying active preventive maintenance, recall, campaign, and fault code alerts for assets across brands, in one easy-to-use interface. Users are able to quickly translate these alerts to appointments in just a few clicks, providing a differentiated customer experience.
With the Vision management dashboard, you get complete visibility into each and every service event, at every location. Vision dramatically improves your management of daily operations across a large and distributed network.
The Marketplace Hub includes information gathered for the benefit of fleets, dealers, and other industry partners who seek a centralized location for information on critical industry trends, new technology developments, and innovation in asset service management.
Industry Trends & DriversInformation on the newest and future trends and technology via white papers and research from industry leaders.
Industry PerspectivesRelevant articles, podcasts, and webinars provide perspective on current industry happenings.
Benchmarking report from TMC, Decisiv details higher parts and labor expenses in Q4 2021 due to increased labor costs, supply-chain disruptions.
Marketplace NewsNews and information on the latest product and service releases and announcements from Decisiv and our SRM Ecosystem partners.
Mack Trucks announced Bruckner’s Truck & Equipment in Fort Worth, Texas, is now a certified electric vehicle dealer, making this the first Mack dealership to be EV-certified in Texas.
Relevant articles, podcasts and webinars provide perspective on current industry happenings.
Decisiv Service Data Index
Explore our Decisiv Service Data Index, which leverages data on parts and labor costs across different regions to provide a more holistic view of factors which drive expenses. The Service Data Index is intended to help asset owners, fleet managers, and service providers understand and compare parts and labor rates across the United States and Canada, and on a regional basis. OEMs can use information from the Service Data Index to gain insights into trends in parts and labor costs throughout their networks and to better understand their customers’ experience from region to region. The charts below reflect the most current available data.