OVER 23 MILLION SERVICE EVENTS
About the Marketplace
The Decisiv Solutions Center includes a rich description of integrated services and products being provided by Decisiv and its Marketplace partners – broad ranging solutions designed to enable collaborative service management, improved asset performance, and enhanced asset utilization.
Decisiv has customized its Case solution to efficiently manage your asset service events and collaborate and communicate with stakeholders in the commercial vehicle ecosystem.
SRM Sentinel was developed to help leasing companies proactively provide a consistent process for your asset service management. This solution enables you to create and manage service appointments as well as create cases for service alerts generated for an asset. Sentinel provides a real-time, complete solution across multiple fleet accounts to view and take action on active preventive maintenance, recall, or fault code alerts for leased assets in one place.
SRM Sentinel is a comprehensive solution for identifying active preventive maintenance, recall, campaign, and fault code alerts for assets across brands, in one easy-to-use interface. Users are able to quickly translate these alerts to appointments in just a few clicks, providing a differentiated customer experience.
With the Vision management dashboard, you get complete visibility into each and every service event, at every location. Vision dramatically improves your management of daily operations across a large and distributed network.
Insite is a tool that provides you with pre-defined service management reports that put your KPIs for fleets, brokers, dealers, and OEMs all in one list, making critical business information only a few clicks away.
The Marketplace Hub includes information gathered for the benefit of fleets, dealers, and other industry partners who seek a centralized location for information on critical industry trends, new technology developments, and innovation in asset service management.
Industry Trends & DriversInformation on the newest and future trends and technology via white papers and research from industry leaders.
Industry PerspectivesRelevant articles, podcasts, and webinars provide perspective on current industry happenings.
Benchmarking report from TMC, Decisiv details higher parts and labor expenses in Q4 2021 due to increased labor costs, supply-chain disruptions.
Marketplace NewsNews and information on the latest product and service releases and announcements from Decisiv and our SRM Ecosystem partners.
McMahon Truck Centers based in Charlotte, N.C., is the Mack Trucks 2021 North American Dealer of the Year. Mack named McMahon the winner during an event at the American Truck Dealers Show, March 8-11 in Las Vegas, Nevada. Mack annually presents the Dealer of the Year awards to its dealers that exceed sales, parts, leasing and customer satisfaction targets, while also focusing on business growth.
Decisiv PerspectivesRelevant articles, podcasts and webinars provide perspective on current industry happenings.
Decisiv Service Data Index
Explore our Decisiv Service Data Index, which leverages data on parts and labor costs across different regions to provide a more holistic view of factors which drive expenses. The Service Data Index is intended to help asset owners, fleet managers, and service providers understand and compare parts and labor rates across the United States and Canada, and on a regional basis. OEMs can use information from the Service Data Index to gain insights into trends in parts and labor costs throughout their networks and to better understand their customers’ experience from region to region. The charts below reflect the most current available data.