Identify bottlenecks and streamline service delivery with SRM Discovery Status Tracker. The dashboards and reports provide both a broad overview and specific service performance details, including access to a visual display of status changes within a single case. You get insights about your service operations at multiple levels: Overall, Dealer, Service Advisor, and Individual Case.
Great news for all Decisiv SRM platform users. You now have access to the no cost Status Tracker Starter. A management dashboard that provides an overview of your service performance. Simply click here to get immediate access to your Status Tracker Starter dashboard within SRM Insite.
When you subscribe to Status Tracker, you will also receive access to the complete Discovery Trackers Pack at no additional cost. This provides you with additional access to Workflow Tracker and Communication Tracker to deliver comprehensive insights into your service performance. Simply add one of the Discovery Trackers to your cart to get access to all three. Plus, you’ll receive complimentary access to the Discovery Trackers for the first 30 days.
Service operations using Status Tracker have achieved an 11%-24% overall decrease in asset-returned-to-service time.
SRM Discovery Status Tracker helps you see and act on:
- Trends over time and location, including days out of service and status duration
- Location, department, and service advisor performance
With Status Tracker, you can spot opportunities for operational efficiency improvements, leading to:
- Faster return to service of assets
- Quicker customer approval of estimates
- More revenue-generating wrench time for technicians
- Increased volume of service events
- Improved customer experience
Streamline your service operations now with SRM Discovery Status Tracker. Fill out the form below for more information or to schedule a demo.
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