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SRM Connect

Company Name:

Decisiv, Inc.

Website

Solution Description:

SRM Connect enables access to the actionable, real-time data you need within the Decisiv SRM Ecosystem through APIs connecting applications and intelligence at the point of service. SRM Connect delivers unique offerings that break down silos and enable streamlined fleet management operations, give greater control of the service event process, and lower your total cost of asset ownership.

SRM Connect delivers access to the Decisiv SRM Ecosystem that enhances critical service processes. The complete set of SRM Connect API’s provide ready access to all the data and processes that are managed within the SRM platform.

Features & Benefits:

Access at the Point of Service
Provide full visibility into every aspect of the service management process at the point of service, from remote diagnostics, to service bulletins, to pending work, and recalls.

Improve Data Quality
Enable an efficient and effective asset service process through high-quality data by eliminating manual re-entry of asset data into multiple systems that consumes costly resources and is fraught with errors.

Achieve Seamless Integration
Eliminate mistakes through ready access to the Decisiv SRM Ecosystem and partner data by automating processes, eliminating the need to manually enter data, reducing the risk of paying inaccurate invoices, providing detailed audit trails, and more.

Enable Custom User Interfaces
Customize standard user interfaces, enabling your organization to work effectively in managing the service management process, incorporating your unique and custom process flows for managing operations as well as specific data entry requirements to optimize task execution.

Access Telematics Data
Access actionable telematics data at the point of service to provide OEMs, component suppliers, and telematics system partners with enhanced asset management capabilities through the analysis of vehicle performance, diagnostic information, and more.

Enable Self-Service
Create and deliver self-service tools directly to everyone who needs them, so that systems and users are able to easily access valuable information.

About the Company:

Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Isuzu, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners.

Contact Info:

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