Turn service data into your competitive advantage.

Service Performance Intelligence (SPI) delivers data-driven insights into your service performance, competitive positioning, and revenue growth opportunities. Designed for Executive Management and Service Leadership, SPI provides a high-level view of how effectively your shops are delivering service — and the intelligence to act on what you find. Reports are concise by design, so you can move quickly and confidently on the data that matters most.

With SPI, your management team gets a direct measure of how efficiently you’re serving key fleet customers, along with a clear, quantified view of your performance compared to other dealers. Identify opportunities to grow service business with existing customers, spot where competitors are gaining ground, and target prospective fleets within your Area of Service.

SRM Service Performance Intelligence helps you identify opportunities and risks across five critical dimensions:

• Service performance visibility: Clear insight into how efficiently you are servicing specific fleet customers, measured by Days Out of Service (DoS).
• Competitive benchmarking: Direct comparison of your service performance against peer dealers to reveal strengths and opportunities you won’t find anywhere else.
• Revenue expansion opportunities: Identification of specific customers where additional services could grow market share and service revenue.
• Competitive risk identification: Visibility into fleet customers where competitors are delivering faster or more effective service.
• New fleet targeting: Identification of prospective customers within your designated Area of Service that represent new revenue opportunities.

Deliver improved service performance now with SRM Service Performance Intelligence.

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