SRM Discovery Communication Tracker
Manage and control your service operations to meet you communication objectives with SRM Discovery Communication Tracker. The dashboards and reports delivers insights into the effectiveness and use of communication with your customers along with actionable information, directly to you and your team.
Great news for all Decisiv SRM platform users. You now have access to the no cost Communication Tracker Starter. A management dashboard that provide an overview of your service performance. Simply click here to get immediate access to your Communication Tracker Starter dashboard within SRM Insite.
When you subscribe to Communication Tracker, you will also receive access to the complete Discovery Trackers Pack at no additional cost. This provides you with additional access to Status Tracker and Workflow Tracker to deliver comprehensive insights into your service performance. Simply add one of the Discovery Trackers to your cart to get access to all three. Plus, you’ll receive complimentary access to the Discovery Trackers for the first 30 days.
SRM Discovery Communication Tracker helps you identify communication best practices, leading to:
- Greater service event transparency for your customers
- Quicker customer approval of estimates
- Fewer phone calls from customers asking for an update
- Improved overall customer service experience
Deliver improved service operations now with SRM Discovery Communication Tracker. Fill out the form below for more information or to schedule a demo.
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Decisiv Inc.
Reston, VA
Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry in North America, delivering intelligent asset service management for improved utilization, performance, security, and compliance. The Decisiv Service Relationship Management (SRM) platform is the foundation for over 5,000 service locations and over 74,000 fleets across North America that manage more than 4 million service and repair events for commercial vehicles annually. The Decisiv SRM Ecosystem acts as the system of orchestration that uniquely connects dealers, service providers, OEMs, component manufacturers, and fleets by delivering critical in-context, actionable data at the point of service. This unrivaled level of data connectivity and collaboration drives more intelligent, effective service and enables asset owners and managers to proactively plan and manage maintenance across the entire lifecycle of every asset.
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