Service Provider Search
Improve scheduling time and asset uptime by allowing users to search for service providers based on the type of services provided, location, hours of service, or by using preferred provider networks. Users can then send a service request with the complaint and asset data so the provider is ready to go as soon as they receive the request.
Case: Fleet and Asset Management Components
Comprehensive asset details are provided, including build specifications, service history, warranty status, recalls, manuals, fault code data, and other in-context information that can be used to streamline service events, and have a digital and comprehensive record of each asset in the fleet.
Telematic integrations provide meter readings and fault codes to assist in keeping asset data and maintenance schedules current to facilitate scheduled and preventive maintenance. Captures fault codes and diagnostic data from telematics and shop diagnostics tools. Automatically creates a case that contains this critical data to speed repair times.
Establish and complete a consistent inspection process and store inspection results for historical tracking and analysis. Consistent inspections result in more effective preventive maintenance for fleets and incremental parts and labor revenues for service providers.
Implement OEM-recommended and/or fleet specific maintenance plans and enable both asset owners and service providers to view at a glance which assets are due or overdue for PMs. Managing and adhering to maintenance schedules reduces incidents of costly unscheduled repairs and asset downtime.
Provides the ability to manage fleet service events on the go. This mobile app allows fleet managers to send service requests, track case statuses, and communicate with service providers throughout service event, from anywhere, at any time.