SRM Intelligent Maintenance streamlines PM and repair processes, both internally and with outside service providers. With it, you can manage all maintenance from a single point of control. The result, you’ll be able to automate asset service and generate additional revenue by eliminating unscheduled downtime.
Solutions Center
Introducing SRM Total Service Management
Concurrently manage all your external and internal commercial asset service and repairs in a single solution with SRM Total Service Management. This fully-connected, end-to-end service management solution extends the integrated, OEM-provided service management platform you are currently using. Now you can easily take advantage of the SRM platform’s full service management capabilities to streamline service and improve asset uptime.
Introducing Service Priorities Monitor
SRM Discovery Service Priorities Monitor is a single management dashboard that delivers real-time insights and greater control over all internal and external service operations. With the Service Priorities Monitor you have access to immediately actionable asset service status and performance data on the Decisiv SRM platform.
Introducing the SRM Connector for Cummins Guidanz
Decisiv and Cummins are partnering to ensure your technicians have a seamless and consistent workflow between Decisiv SRM and Cummins Guidanz, the Cummins mobile technology suite. With the Cummins Guidanz SRM Connector, your technicians benefit from having access to genuine Cummins expertise communicated in a single location, delivered right at the point of service.
Introducing SRM Case Estimator for Uptime Pro
Decisiv SRM Case Estimator for Uptime Pro completes a best-in-class solution for Daimler Truck North America (DTNA) service providers. SRM Case Estimator provides new levels of communication and collaboration for efficiently managing service events. By integrating with capabilities already provided by DTNA Uptime Pro and your DMS, Decisiv SRM Case Estimator enables comprehensive estimates, delivers the estimates to your customers, and manages your customer approvals.

SRM Case for Fleets and Asset Managers
Decisiv has customized its Case solution to efficiently manage your asset service events and collaborate and communicate with stakeholders in the commercial vehicle ecosystem.

SRM Sentinel for Leasing
SRM Sentinel was developed to help leasing companies proactively provide a consistent process for your asset service management. This solution enables you to create and manage service appointments as well as create cases for service alerts generated for an asset. Sentinel provides a real-time, complete solution across multiple fleet accounts to view and take action on active preventive maintenance, recall, or fault code alerts for leased assets in one place.

SRM Sentinel
SRM Sentinel is a comprehensive solution for identifying active preventive maintenance, recall, campaign, and fault code alerts for assets across brands, in one easy-to-use interface. Users are able to quickly translate these alerts to appointments in just a few clicks, providing a differentiated customer experience.

SRM Vision
With the Vision management dashboard, you get complete visibility into each and every service event, at every location. Vision dramatically improves your management of daily operations across a large and distributed network.

SRM Insite
Insite is a tool that provides you with pre-defined service management reports that put your KPIs for fleets, brokers, dealers, and OEMs all in one list, making critical business information only a few clicks away.

SRM Connect for Service Providers
SRM Connect enables access to the actionable, real-time data you need within the Decisiv SRM Ecosystem through APIs connecting applications and intelligence at the point of service.

SRM Connect for Fleets & Asset Managers
SRM Connect enables access to the actionable, real-time data you need within the Decisiv SRM Ecosystem through APIs connecting applications and intelligence at the point of service.

SRM Connect for Partners
SRM Connect enables access to the actionable, real-time data you need within the Decisiv SRM Ecosystem through APIs connecting applications and intelligence at the point of service.

SRM Discovery VMRS Encoding
Decisiv VMRS Encoding for Fleets Solution utilizes artificial intelligence and machine learning technology to deliver accurately coded VMRS service operations, which represent a tremendous value in managing your fleet costs. You want to understand the overall performance and service costs of your vehicles. VMRS coding provides the necessary structure to analyze your data, make informed business decisions, and drive profitability. The VMRS solution can encode more than 75% of the operations captured on the Decisiv SRM platform.

Decisiv Professional Services for Service Providers
Elevate your asset maintenance and repair processes so they are operating with optimum efficiency.

Decisiv Professional Services for Fleets
Elevate your asset maintenance and repair processes so they are operating with optimum efficiency.

SRM Telematics API
The Telematics API from Decisiv enables you to provide actionable telematics data at the point of service, providing OEMs, component suppliers, and telematics system partners with enhanced asset management capabilities through the analysis of vehicle performance, diagnostic information, and more.

Blaze
Blaze is the only business management software for the commercial vehicle sales and service sector that offers full features and is completely browser-based.

TMT ServiceConnect
TMT ServiceConnect enables fleets to schedule and manage outsourced repairs from within their own TMT shop software, share data between service providers and the fleet to streamline operations and reduce administrative overhead.

Advisory: Discoveries & Interventions
KEA Advisors’ Interventions are custom-built for your Service or Parts Department.

Mitchell 1 TruckLabor Module
Mitchell 1’s TruckLabor Module enables fast and effective access to labor estimates from the Decisiv’s SRM Case service event management application. By activating a TruckLabor Module subscription, you gain immediate access to an active link to access the TruckLabor Module directly from the case, create an operation, and import all of the details into the Decisiv SRM Platform. This allows for more effective shop management and streamlined repairs.

CDK Drive DMS
The CDK Drive Dealer Management System (DMS) delivers more power to help you work faster.

CDK Sales Overdrive
CDK Sales Overdrive gives you a single tool that streamlines your sales processes.

CDK Truck Lease
CDK Truck Lease incorporates an enterprise approach to your business, with optimized workflows and important new features.

TreviPay
An omni-channel payments solution offering a range of alternative payment options for customers.

Growth Consulting: Fleet Management
A 360 degree analysis and reporting of the connectivity services market which help our clients in making intelligent well informed decisions.

Excede Dealer Management System
Excede is a complete solution that delivers advanced features to every department in your dealership–from Accounting, to Parts, Service, Vehicle Sales, Lease-Rental, and more.

FleetCross Estimated Work Times
Estimated Work Times provides real-world labor times for the most commonly performed operations, delivered using standardized web services.

Hino Insight
Hino Insight will streamline the service process with appointment co-ordination and service progress updates. With Insight, you can monitor idle times, heavy braking, speed, location, distance traveled, and much more.

Mitchell 1 TruckSeries
The TruckSeries suite of software for the medium and heavy-duty trucking segments helps service professionals estimate labor times, diagnose and repair all makes of Class 4 through 8 trucks.

Isuzu Connect
Isuzu Connect is Isuzu’s commitment to the future of Service Relationship Management (SRM) designed to support your service operations by improving communication, efficiency and profitability.

Karmak Fusion
Karmak Fusion is designed specifically for the heavy-duty industry to handle the varied demands of operating a full-service business.

KEA Leadership Workshops
The Leadership Game and The Maxwell DISC Profile Workshop will help you know yourself to grow yourself.

Link2Pump Corp
Link2Pump helps businesses to save human and financial resources in the fuel tracking and reporting process. By automating and managing fuel dispensing from bulk storage tanks, we turn a complex process into a simple experience.

SERTI DMS
Complete DMS for all departments: F&I and Sales, Accounting, Fixed Operations (Parts & Service).

MinePoint
MinePoint’s intuitive, easy to learn interface makes it simple to transform your data into decisions.

Paccar Decisiv SDS Interface
Bi-directional service estimate interface that allows Paccar Decisiv users to export Case to create a Repair Order in SDS.

PULSE: Dealership Dashboard
PULSE is tactical, fast, and focused on showing outliers in your process that you can take action on.

SDS ASIST Interface (Mack & Volvo Trucks)
Bi-directional service estimate SDS interface for Mack & Volvo Trucks.

Service Management Tools
Our Service Relationship Management solution supports the customer, dealer and OEM with consistent communication and commitment to the uptime processes and is implemented across the dealer network.

ServicePoint
DP Solutions provides industry leading service dispatch and scheduling software.

TICO Edge
TICO Edge is a cloud-based platform that allows TICO’s dealer network, end-user customers, fleets, and the TICO Uptime Center to collaborate and have real time visibility to individual repair events throughout the TICO network.

TruVideo
TruVideo is a video-first communication platform to improve customer experience and increase sales and service revenue by communicating transparently. TruVideo’s platform offers streamlined service inspections, sales walkarounds, estimates, internal chat, approvals, and payments. This revolutionary platform fixes the communication chain between the dealership and the customer by connecting through personalized videos, texts, and mobile-friendly features.

KPIT Technologies
KPIT is a leading independent software development and integration partner helping mobility leapfrog towards a clean, smart, and safe future. With 7000 automobelievers across the globe specializing in embedded software, AI, and digital solutions, KPIT accelerates clients’ implementation of next-generation technologies for the future mobility roadmap. With engineering centers in Europe, the USA, Japan, China, Thailand, and India, KPIT works with leaders in automotive and mobility and is present where the ecosystem is transforming.

Enterprise Asset Management
The Enrich Enterprise Asset Management (EAM) solution provides a complete solution for the leasing and rental marketplace.

Mixed Fleet Telematics
The Equipment Intelligence mixed fleet telematics portal allows a dealer to offer a branded solution to their customers.

VIBE Dealership Business System
VIBE combines industry leading solutions ServicePoint, MinePoint and SalesPoint with the best General Ledger system in the marketplace, giving you the right tools to run your dealership.