1. Marketplace Home
  2.  » 
  3. Solutions Center
  4.  » Introducing SRM Case Estimator for Uptime Pro
Decisiv logo

Introducing SRM Case Estimator for Uptime Pro

Now seamlessly manage your Freightliner and Western Star estimates—with better access to vehicle configuration data and less double entry. The New SRM Case Estimator for Uptime Pro streamlines every aspect of the estimation and approval process for Daimler Truck North America (DTNA) service providers.

The new integration enables comprehensive estimates, delivers the estimates to your customers, and manages your customer approvals. Communicating is easier…repair orders and cases stay current…and uptime greatly improves.

See below for details, view a demo, or contact us for more information.

Company Name:

Decisiv, Inc.


Solution Overview:

Decisiv SRM Case Estimator for Uptime Pro provides Daimler Truck North America (DTNA) Service Providers new levels of communication and collaboration for efficiently managing service events. By integrating with capabilities already provided by DTNA Uptime Pro and your DMS, Decisiv SRM Case Estimator enables comprehensive estimates, delivers the estimates to your customers, and manages your customer approvals. Throughout the repair process, the Decisiv SRM Case Estimator solution ensures that the DMS Repair Order (RO) and corresponding Uptime Pro case are always current.

With SRM Case Estimator for Uptime Pro, DTNA service providers now have access to a comprehensive estimating solution. Real time data is made available at the point of service and includes SRTs, warranty coverage, truck specification build data, and more, through integrations with Express WriteUp, DTNA Online Warranty Link (OWL), and DTNA Vehicle Information Portal (VIP). Service providers are able to efficiently communicate digitally with customers to provide estimates and obtain their approval, including offering line level approvals.

Solution Description:

Perform Estimates: This integration introduces a formal estimating process into the Uptime Pro service event workflow for DTNA dealers, ensuring a comprehensive process for completing accurate estimates for work needed, as well as giving the customer the ability to approve, decline, or defer estimate work prior to the service repair. 

Streamlines Workflows: Optimizes the user experience via an integrated workflow that creates seamless operations and minimizes end user training. Conduct comprehensive estimates, deliver estimates to your customers, and manage customer approvals, all with SRM Case Estimator for Uptime Pro. 

Reduces Double Entry: System interoperability between Uptime Pro, your DMS, and Decisiv SRM Case Estimator automatically creates and updates both RO’s and cases. By using data already included in the estimate, the need to manually re-populate the same data in your ROs and cases is eliminated.

About the Company:

Decisiv, Inc.

For more information, visit www.decisiv.com.

Daimler Truck North America LLC

Daimler Truck North America LLC, headquartered in Portland, Oregon, is a leading provider of comprehensive products and technologies for the commercial transportation industry. Daimler Truck North America designs, engineers, manufactures and markets medium- and heavy-duty trucks, school buses, vehicle chassis and their associated technologies and components under the Freightliner, Western Star, Thomas Built Buses, Freightliner Custom Chassis Corp and Detroit brands. Daimler Truck North America is a subsidiary of Daimler Truck Holding AG (DTG), one of the world’s leading commercial vehicle manufacturers.

Contact Info:

Dillon Martell

804-762-4153 x1