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Introducing SRM Total Service Management

Control internal and external service. If you are performing repairs and maintenance in your own shops, now you can take advantage of the extensive service management capabilities of the Decisiv SRM Platform—and the largest commercial vehicle service management SRM ecosystem.

Your fleet’s SRM Platform is already powered by Decisiv. With SRM Total Service Management you can manage all your internal and external service events in one place. You’ll get the proven tools you need for better control from beginning to end, more detailed estimates, streamlined communications, consistent operations, easier tracking, and more.

See below for details, view a demo, or contact us for more information.

Company Name:

Decisiv, Inc.


Solution Overview:

Concurrently manage all your external and internal commercial asset service and repairs in a single solution with SRM Total Service Management. This fully-connected, end-to-end service management solution extends the integrated, OEM-provided service management platform you are currently using. Now you can easily take advantage of the SRM platform’s full service management capabilities to streamline service and improve asset uptime.

Solution Description:

Manage End-to-End Service: Manage every step in the service process with a single, connected service management platform. Whether you are performing work at your own shops, or working with dealers and independent service providers, the entire service process is exactly the same.

  • Capture information from diagnostic tools and automatically add it to the case.
  • Build estimates for each service event with labor and part costs.
  • Utilize estimates for approvals, both internally and externally.
  • Customize and standardize all inspections and repair operations.
  • Track and analyze the status of every service event in real-time.

Communicate Intelligently: Communicating with your internal shop depots and your external service providers from a single platform means you’ll be in more consistent control.  This solution automates and documents all of the communication between maintenance executives, service writers, shop managers, and operations personnel.

Access Asset Service Information: SRM Total Service Management connects you with OEM-provided SRM platforms. So, you get immediate, real-time access to asset, diagnostics, warranty, recall and telematics information for every service event. In-context information streamlines processes, improves shop productivity, reduces downtime and costs, and enables you to prioritize and act on critical work in progress.

Getting Started  – You probably already have: Managing both your internal and external service events is fast and easy. If you’re using any of the Decisiv-powered OEM service management systems; Volvo /Mack ASIST, PACCAR Solutions Service Management (PSSM), Isuzu Connect, Hino Case Management, TICO EDGE, Michelin MAESTRO, or Wheeltime LINQ – then you’re already on track to to immediately take advantage of SRM Total Service Management.

About the Company:

 For more information about Decisiv, visit www.decisiv.com.

Contact Info:

Dillon Martell

804-762-4153 x1