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SRM Connect for Partners

Company Name:

Decisiv, Inc.

Website

Solution Overview:

SRM Connect enables access to the actionable, real-time data your customers need within the Decisiv SRM Ecosystem, through APIs connecting applications and intelligence at the point of service. SRM Connect delivers unique offerings that break down silos and enable streamlined operations, and gives greater control of the service event process.

SRM Connect delivers access to the Decisiv SRM Ecosystem that enhances critical service processes. The complete set of SRM Connect API’s provide ready access to all the data and processes that are managed within the SRM platform.

Solution Description:

Access at the Point of Service
Provide full visibility into every aspect of the service management process at the point of service, from remote diagnostics, to service bulletins, to pending work, and recalls.

Improve Data Quality
Enable an efficient and effective asset service process through high-quality data by eliminating manual re-entry of asset data into multiple systems that consumes costly resources and is fraught with errors.

Achieve Seamless Integration
Management systems and processes are further enriched by integrating with the Decisiv SRM Ecosystem through automated processes and ready access to Ecosystem partner data. This eliminates mistakes caused by manually entered data, provides detailed audit trails, and more.

Enable Custom User Interfaces
Customize standard user interfaces, enabling your organization to work effectively in managing the service management process, incorporating your unique and custom process flows for managing operations as well as specific data entry requirements to optimize task execution.

Access Telematics Data
Access actionable telematics data at the point of service to provide OEMs, component suppliers, and telematics system partners with enhanced asset management capabilities through the analysis of vehicle performance, diagnostic information, and more.

Enable Self-Service
Create and deliver self-service tools directly to everyone who needs them, so that systems and users are able to easily access valuable information.

About the Company:

Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry. The Decisiv Service Relationship Management (SRM) platform is the foundation for the nearly 5,000 service locations across North America that manage more than 3.5 million service and repair events for commercial vehicles annually. Through Decisiv’s SRM platform, dealers, service providers, manufacturers, and fleet and asset managers can communicate and collaborate during every service event. The SRM solution streamlines the entire asset service management process bringing all the necessary diagnostic, telematics and asset information together for all participants, and delivers it at the point of service. This level of connectivity and collaboration drives an unrivaled level of service performance and asset optimization that gets trucks back on the road faster so fleets see higher revenue per asset and lower costs. Service providers using SRM establish efficient communication, better controls, and increased productivity in service operations that enables them to become trusted partners to fleets. For manufacturers, SRM enhances the value of service networks and provides data and analytics to help develop more reliable and efficient commercial assets. For more information, visit www.decisiv.com.

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