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Case: Fleet and Asset Management

Company Name:

Decisiv, Inc.

Website

Solution Overview:

Asset optimization, total cost of ownership, and reduced asset downtime are top of mind for anyone owning or managing commercial assets.

Decisiv has customized its Case solution to efficiently manage your asset service events and collaborate and communicate with stakeholders in the commercial vehicle ecosystem. From preventive maintenance, to asset reports and analytics, Decisiv SRM provides an array of functionality that allows asset owners and managers to achieve their asset performance objectives and keep their operations running.

Key components of Case Fleet and Asset Management are:

  • Asset Details
  • Diagnostics and Telematics
  • Inspection Center
  • Mobile Fleet
  • Scheduled Maintenance
  • Service Provider Search

About the Company:

Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry. The Decisiv Service Relationship Management (SRM) platform is the foundation for the nearly 5,000 service locations across North America that manage more than 3.5 million service and repair events for commercial vehicles annually. Through Decisiv’s SRM platform, dealers, service providers, manufacturers, and fleet and asset managers can communicate and collaborate during every service event. The SRM solution streamlines the entire asset service management process bringing all the necessary diagnostic, telematics and asset information together for all participants, and delivers it at the point of service. This level of connectivity and collaboration drives an unrivaled level of service performance and asset optimization that gets trucks back on the road faster so fleets see higher revenue per asset and lower costs. Service providers using SRM establish efficient communication, better controls, and increased productivity in service operations that enables them to become trusted partners to fleets. For manufacturers, SRM enhances the value of service networks and provides data and analytics to help develop more reliable and efficient commercial assets. For more information, visit www.decisiv.com.

Contact Info:

Case Components:

Asset Details

Comprehensive asset details are provided, including build specifications, service history, warranty status, recalls, manuals, fault code data, and other in-context information that can be used to streamline service events, and have a digital and comprehensive record of each asset in the fleet.

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Diagnostics and Telematics

Telematic integrations provide meter readings and fault codes to assist in keeping asset data and maintenance schedules current to facilitate scheduled and preventive maintenance. Captures fault codes and diagnostic data from telematics and shop diagnostics tools. Automatically creates a case that contains this critical data to speed repair times.

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Inspection Center

Establish and complete a consistent inspection process and store inspection results for historical tracking and analysis. Consistent inspections result in more effective preventive maintenance for fleets and incremental parts and labor revenues for service providers.

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Scheduled Maintenance

Implement OEM-recommended and/or fleet specific maintenance plans and enable both asset owners and service providers to view at a glance which assets are due or overdue for PMs. Managing and adhering to maintenance schedules reduces incidents of costly unscheduled repairs and asset downtime.

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Service Provider Search

Improve scheduling time and asset uptime by allowing users to search for service providers based on the type of services provided, location, hours of service, or by using preferred provider networks. Users can then send a service request with the complaint and asset data so the provider is ready to go as soon as they receive the request.

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