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SRM Insite

Company Name:

Decisiv, Inc.


Solution Overview:

Increase your access to business insight and intelligence—with SRM Insite. SRM Insite is a tool that provides you with pre-defined service management reports that put your KPIs for fleets, brokers, dealers, and OEMs all in one list, making critical business information only a few clicks away.

Solution Description:

  • Critical insight into your organization’s service process.
  • A simple, streamlined way to get the information you need to make the best decisions.
  • Automated report delivery ensures that critical asset service data is distributed at regularly scheduled intervals to everyone you need to keep informed.
  • Simple. Accessible. No Hiring Necessary: SRM Insite captures your KPIs in a consistent, easy-to-understand manner. Access summarized reports, analyses, and key activity dashboards without hiring expensive data experts.
  • Save time and stay in communication: Automatically generate and distribute asset service and asset performance reports based on the settings you select for your network.
  • More variables, more accountability: Use SRM Insite’s dimensional model to organize your data in cubes, dimensions, and measures. Highlight your successes and drive accountability with best practice reporting.

About the Company:

Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry. The Decisiv Service Relationship Management (SRM) platform is the foundation for the nearly 5,000 service locations across North America that manage more than 3.5 million service and repair events for commercial vehicles annually. Through Decisiv’s SRM platform, dealers, service providers, manufacturers, and fleet and asset managers can communicate and collaborate during every service event. The SRM solution streamlines the entire asset service management process bringing all the necessary diagnostic, telematics and asset information together for all participants, and delivers it at the point of service. This level of connectivity and collaboration drives an unrivaled level of service performance and asset optimization that gets trucks back on the road faster so fleets see higher revenue per asset and lower costs. Service providers using SRM establish efficient communication, better controls, and increased productivity in service operations that enables them to become trusted partners to fleets. For manufacturers, SRM enhances the value of service networks and provides data and analytics to help develop more reliable and efficient commercial assets. For more information, visit www.decisiv.com.

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