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Service Management Tools

Company Name:

Bergey’s Truck Centers


Solution Overview:

Our Service Relationship Management solution supports the customer, dealer and OEM (Volvo, Mack, Hino, Isuzu) with consistent communication and commitment to the uptime processes and is implemented across the dealer network. The ultimate goal is to provide exceptional customer service and to deliver on our brand promise – Keeping Customers on the Road. Our team members rely on this SRM solution to provide and maintain consistency throughout the service event.

Solution Description:

This SRM solution creates accountability with time-stamped workflow that captures all communication, authorizations, and reporting during a service event within a single application. Capturing the vehicle data on check-in streamlines the intake process by accurately assigning workflow and ultimately maximizing time management. As a web based application, we effectively communicate with our customers, our internal leasing group and our OEMS in real-time.

About the Company:

Bergey’s Truck Centers is a one-stop commercial truck solutions company offering new and used truck sales, leasing, rental, parts, service, tires, fuel and more. Bergey’s Truck Centers are Mack, Volvo, Hino, Isuzu and Fuso truck dealers with 8 full service truck center operations covering Southeastern Pennsylvania, New Jersey, Delaware and the eastern shores of Maryland. Bergey’s Truck Centers is a subsidiary of Bergey’s, a family owned and operated business since 1924.

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