CDK ServiceView – powered by TruVideo
Company Name:
CDK Global Heavy Truck
Solution Overview:
CDK ServiceView is a video-first communication platform to improve customer experience and increase sales and service revenue by communicating transparently. This platform offers streamlined service inspections, sales walkarounds, estimates, internal chat, approvals, and payments. This revolutionary platform fixes the communication chain between the dealership and the customer by connecting through personalized videos, texts, and mobile-friendly features.
Solution Description:
ServiceView’s core visual communication platform allows the customer experience to be enhanced through video. With complete transparency, customers get a quick and easy way to make well-informed decisions about their trucks. In turn, every aspect of the customer’s service experience is improved – video of recommended service, quick approval times, trusted repairs, and fast turnarounds.
The custom branded HD quality videos created via smartphone can be sent straight to your customers. The trust and experience in a ServiceView integrated service department translates into satisfied customers who come back more and cross-shop less.
Average Results: Less than 4 minutes of average time between videos being sent and when customers view them, and a 90% upsell rate on RO’s.
About the Company:
CDK Global Heavy Truck is committed to providing you with the technology solutions you need to succeed, keeping the industry moving faster — and smarter. We combine over 50 years of experience in the Heavy Truck business with ongoing investments to support modern Heavy Truck Dealerships like you with dependable, comprehensive, and integrated business solutions so you can thrive.
More than a strong DMS provider, we are your strategic partner – offering powerful, all-in-one business solutions for your entire dealership workflow, providing a frictionless experience for both you and your customers so you can run your business better, more efficiently – maximizing ROI while maintaining a high level of customer service.