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SRM Vision

Company Name:

Decisiv, Inc.


Solution Overview:

With the SRM Vision management dashboard, you get complete visibility into each and every service event, at every location. SRM Vision reporting and analytics dramatically improves your management of daily operations across a large and distributed network.

The SRM Vision dashboard provides critical information about the status of every service event across your dashboard. Configure it to prioritize the information that’s most important to you, across locations, whether that’s work status, estimates-in-progress, or exceptions that need immediate attention.

Plus, you’ll get access to real time service request status data during the entire service repair process.

You can even create customized searches and save them for one or many users to easily access anytime.

Solution Description:

  • Real Time Operations Management: View minute-by-minute progress on all service events.
  • Event Tracking: Keep track of event status, estimated time of repair, service location, etc.
  • Configurable Dashboards: Configure your dashboard to show the most important information at the top.
  • Customized Views: Create Favorites and save customized searches for yourself or multiple users.
  • Cut through the clutter: Designed for busy service managers, SRM Vision makes it possible to juggle hundreds of cases each day across multiple locations.
  • Keep your priorities straight: Customer inquiries, unexpected delays in service or parts, and other items that need immediate attention can be floated to the top.
  • Access information anytime you need it: Case information for those running smoothly readily available whenever you need it, yet prioritized so you can focus on what’s most critical first.

About the Company:

Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry. The Decisiv Service Relationship Management (SRM) platform is the foundation for the nearly 5,000 service locations across North America that manage more than 3.5 million service and repair events for commercial vehicles annually. Through Decisiv’s SRM platform, dealers, service providers, manufacturers, and fleet and asset managers can communicate and collaborate during every service event. The SRM solution streamlines the entire asset service management process bringing all the necessary diagnostic, telematics and asset information together for all participants, and delivers it at the point of service. This level of connectivity and collaboration drives an unrivaled level of service performance and asset optimization that gets trucks back on the road faster so fleets see higher revenue per asset and lower costs. Service providers using SRM establish efficient communication, better controls, and increased productivity in service operations that enables them to become trusted partners to fleets. For manufacturers, SRM enhances the value of service networks and provides data and analytics to help develop more reliable and efficient commercial assets. For more information, visit www.decisiv.com.

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