Company Description:

Automate asset maintenance and repair processes from check-in to check out through the Service Relationship Management (SRM) platform. Case Management allows users to create service events (cases) that include repair details with complaint/cause/correction commentary, asset build information, and service history information. Track the status of each service event from start to finish in order to better manage and improve shop workflow and utilization.

Case: Service Workflow Management Components

Mobile Check-In

This web-based solution performs vehicle check-in processes from a mobile device. Users of the mobile app are able to easily find or add a vehicle, see in-progress service events, update mileage or engine hours, include a complaint, add and conduct an inspection, add operations and parts, attach pictures, and assign the service event to another user (e.g. service advisor).

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Inspection Center

Establish and complete a consistent inspection process and store results for historical tracking and analysis. Consistent inspections result in more effective preventive maintenance for fleets, which translates into less asset downtime, and improved safety. Service locations can expand the range of services provided and increase customer satisfaction.

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Estimates

To speed the service process and reduce downtime, service providers are able to create electronic estimates and send them to asset owners for approval. Asset owners can approve estimates from service providers and other vendors as well as defer or decline individual line items.

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