Case Management
Solution Overview:
Automate asset maintenance and repair processes from check-in to check out through the Service Relationship Management (SRM) platform. Case Management allows users to create service events (cases) that include repair details with complaint/cause/correction commentary, asset build information, and service history information. Track the status and workflow of each service event from start to finish.
Case: Provider Management Components
Collaboration and Notification
Users are provided in-context asset and service information at the point of service. All participants have access to relevant information about the asset based on a user’s function and role.
Service Provider Search
Search for service providers based on type of services provided, location, distance, hours of service or by using preferred provider networks.
Service Requests
Asset owners and call centers are able to send electronic service requests to any service provider. Fleet notes can be provided so the dealer has critical information about the fleet’s standard maintenance, repair, or business practice.
Vendor Management
Asset owners and call centers are able to manage and maintain vendor/service provider profiles based on the hours of operations and services offered.
Invoice Warehouse
Receive, store and distribute invoice information among service ecosystem partners and event participants, providing other systems with accurate and more usable data for invoice processing, payments and financial analysis.