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Decisiv Professional Services for Service Providers

Company Name:

Decisiv, Inc.


Solution Overview:

Elevate your asset maintenance and repair processes so they are operating with optimum efficiency. Professional Services from Decisiv provide training, implementation, integration, and best practice services to enhance operations on the Decisiv Service Relationship Management (SRM) platform and maximize the benefits of the entire Decisiv Ecosystem.

Solution Description:

Implementation: Decisiv offers a full range of SRM implementation services to maximize your success. Whether you need to configure dashboard screens or help migrating customer or asset data, we offer a full array of implementation services to ensure your success. Change isn’t always easy, so don’t go it alone.

  • Initial SRM Configuration
  • Customer Account Load

Training: Sustainable and competitive Service Provider operations are built with well-trained teams. Developed by subject matter experts, our training solutions help organizations improve critical skills, facilitate consistent service delivery and improve service data quality via the Decisiv SRM platform. Training topics cover all aspects of the Decisiv SRM platform and can be delivered in the format that’s the most appropriate for your organization.

  • Online Training
  • Onsite Training
  • Virtual Implementation
  • Train the Trainer

Best Practices: Maximizing results from the Decisiv SRM Ecosystem involves analyzing current Service Provider operations, evaluating service performance objectives and making continuous improvements to configurations and processes. Decisiv experts can guide you in leveraging our platform and data insights so you can be best-in-class. A wide range of SRM categories can be examined such as:

  • Conduct a Process Review of current service operations
  • Define and create Inspection operations (e.g. safety, regulatory, …)
  • Define and create Preventive Maintenance operations
  • Define and create Repair operations
  • Decisiv Vision and Insite advanced configuration

Integration: Enable seamless service operations by integrating your preferred applications with the Decisiv SRM platform. By connecting third-party apps, we can unify the management of service events across the Decisiv Ecosystem, no matter where or when service is conducted. You gain consistency, clarity, and connection to other critical systems and groups that lead to streamlined, efficient service execution.

Our Core Services Platform includes published APIs that connect Decisiv applications, third-party applications, telematics, Industrial Internet of Things (IIoT), and connected systems. Additionally, the Key Design System within Decisiv Case enables customers and partners to quickly and efficiently create complimentary SRM Ecosystem application interfaces that are tailored to your specific needs.

This includes operations with a select set of Dealer Management Systems as well as telematics systems and diagnostics tools that are already members of the Decisiv Ecosystem.

About the Company:

Virginia-based Decisiv is the provider of the largest asset service management ecosystem for the commercial vehicle industry. The Decisiv Service Relationship Management (SRM) platform is the foundation for the nearly 5,000 service locations across North America that manage more than 3.5 million service and repair events for commercial vehicles annually. Through Decisiv’s SRM platform, dealers, service providers, manufacturers, and fleet and asset managers can communicate and collaborate during every service event. The SRM solution streamlines the entire asset service management process bringing all the necessary diagnostic, telematics and asset information together for all participants, and delivers it at the point of service.

This level of connectivity and collaboration drives an unrivaled level of service performance and asset optimization that gets trucks back on the road faster so fleets see higher revenue per asset and lower costs. Service providers using SRM establish efficient communication, better controls, and increased productivity in service operations that enables them to become trusted partners to fleets. For manufacturers, SRM enhances the value of service networks and provides data and analytics to help develop more reliable and efficient commercial assets.

For more information, visit www.decisiv.com.

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