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Decisiv Professional Services for Service Providers

Company Name:

Decisiv, Inc.

Website

Solution Description:

Elevate your asset maintenance and repair processes so they are operating with optimum efficiency. Professional Services from Decisiv provide training, implementation, integration, and best practice services to enhance operations on the Decisiv Service Relationship Management (SRM) platform and maximize the benefits of the entire Decisiv Ecosystem.

Features & Benefits:

Implementation: Decisiv offers a full range of SRM implementation services to maximize your success. Whether you need to configure dashboard screens or help migrating customer or asset data, we offer a full array of implementation services to ensure your success. Change isn’t always easy, so don’t go it alone.

  • Initial SRM Configuration
  • Customer Account Load

Training: Sustainable and competitive Service Provider operations are built with well-trained teams. Developed by subject matter experts, our training solutions help organizations improve critical skills, facilitate consistent service delivery and even improve service data quality via the Decisiv SRM platform. Training topics cover all aspects of the Decisiv SRM platform and can be delivered in the format that’s the most appropriate for your organization.

  • Online Training
  • Onsite Training
  • Virtual Implementation
  • Train the Trainer

Best Practices: Maximizing results from the Decisiv SRM Ecosystem involves analyzing current Service Provider operations, evaluating service performance objectives and making continuous improvements to configurations and processes. Decisiv experts can guide you in leveraging our platform and data insights so you can be best-in-class. A wide range of SRM categories can be examined such as:

  • Conduct a Process Review of current service operations
  • Define and create Inspection operations (e.g. safety, regulatory, maintenance, …)
  • Define and create Preventive Maintenance operations
  • Define and create Repair operations
  • Decisiv Vision and Insite advanced configuration

Integration: Enable seamless service operations by integrating your preferred applications with the Decisiv SRM platform. By connecting third-party apps, we can unify the management of service events across the Decisiv Ecosystem, no matter where or when service is conducted. You gain consistency, clarity, and connection to other critical systems and groups that lead to streamlined, efficient service execution.

Our Core services platform includes published APIs that connect Decisiv applications, third-party applications, telematics, Industrial Internet of Things (IIoT), and connected systems. Additionally, the Key Design System within Decisiv Case enables customers and partners to quickly and efficiently create complimentary SRM Ecosystem application interfaces that are tailored to your specific needs.

This includes operations with a select set of Dealer Management Systems as well as Telematics System and Diagnostic Tools that are already members of the Decisiv Ecosystem.

About the Company:

Decisiv provides a cloud-based Service Relationship Management (SRM) platform that revolutionizes how the service supply chain for commercial assets communicates and collaborates. As the industry leader in SRM technology, Decisiv is driving unrivaled improvement in asset performance and utilization for manufacturers, service providers and asset owners in the commercial vehicle, heavy equipment, and industrial markets. The SRM platform’s ability to harness, share and analyze connected asset data, and to intelligently enable service management, is the key to driving asset uptime and availability. Decisiv is the partner of choice for major commercial vehicle manufacturers, including Volvo, Mack, Hino, Isuzu, Peterbilt and Kenworth, as well as their dealers and call centers, service networks and asset owners.

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