Solution Overview:

Service providers and call centers can dispatch mobile technicians for remote service and provide a clear estimate of a technician’s time of arrival to the breakdown location. Technicians use their iOS or Android device for scheduling, accessing and inputting information via mobile. This gives all parties up-to-the-minute notifications about the service being performed and an estimated time of repair, so asset managers and asset owners have full visibility into the status of a service event and whether follow-up will be needed.

Case: Provider Management Components