SRM Sentinel for Leasing
Company Name:
Decisiv, Inc.
Solution Overview:
SRM Sentinel was developed to help leasing companies proactively provide a consistent process for your asset service management. This solution enables you to create and manage service appointments as well as create cases for service alerts generated for an asset. Sentinel provides a real-time, complete solution across multiple fleet accounts to view and take action on active preventive maintenance, recall, or fault code alerts for leased assets in one place.
Strengthen Customer Relationships. Improve your value to your fleet customers by preemptively taking care of service alerts. Easily manage both scheduled maintenance and breakdown events or repairs for your customers with just a few clicks, as well as have ready access to asset details and warranty information.
SRM Sentinel provides an elevated level of insight into service needs in a single management platform and, in conjunction with SRM Case, allows service providers to communicate and coordinate directly with fleets to manage maintenance and repair services.
Increase Visibility. Focus on the alerts that matter by bringing attention to the right data at the right time. Data is made actionable with a real-time dashboard that shows all known and serviceable alerts from any asset brand. With SRM Sentinel, you’re always up to date.
• Plan for service by viewing maintenance for the upcoming weeks.
• View the latest recorded location for an asset
• Receive notifications on any appointment and updates, including updates that are caused by changes to the status of a case.
• View a diverse set of reports on Customers, Alert Types, and Appointment Status.
Improve Service Scheduling. Take the guesswork out of scheduling service since the SRM Sentinel application is connected to the SRM Case application. Whenever there are alerts to be addressed, you’re able to quickly send a service request either inside or outside your organization, manage appointments, and create cases directly in the Decisiv SRM platform. This includes specifying service operations, approving estimates, and accessing the service history for an asset.
Solution Description:
Alerts: Filter alerts by customer and by alert type.
Appointments: View all your appointments by service location including filtering by customer and by appointment status (e.g. requested, overdue, completed, canceled).
Search: Search the entire system for a specific asset, customer, or appointment. Initiate a new request for a specific asset.
Reports: View reports related to the number of active alerts, appointment status, cancellation reasons, and more.
About the Company:
For more information, visit www.decisiv.com.
Contact Info:
Dillon Martell
Related Listings
SRM Discovery Custom Reporting
SRM Discovery Custom Reporting from Decisiv is a technical services solution that helps you get access to the data and insights you need to make well-informed decisions about your operations. Custom Reporting is a fast, easy, and safe way to get the data you need to understand customer journeys, review the performance of operations, or look at data from multiple locations.
SRM Discovery Data Access
SRM Discovery Data Access provides you with direct visibility into the service data generated by assets that have been serviced within your network. With Data Access you have readily available access to information about all serviced assets across three primary categories; service event data, asset data, and inspection data. This information is updated daily, to keep you current and aware of the activity on serviced assets throughout your network.
SRM Discovery VMRS Encoding
Decisiv VMRS Encoding for Fleets Solution utilizes artificial intelligence and machine learning technology to deliver accurately coded VMRS service operations, which represent a tremendous value in managing your fleet costs. You want to understand the overall performance and service costs of your vehicles. VMRS coding provides the necessary structure to analyze your data, make informed business decisions, and drive profitability. The VMRS solution can encode more than 75% of the operations captured on the Decisiv SRM platform.