Automate asset maintenance and repair processes from check-in to check out through the Service Relationship Management (SRM) platform.
Case Management allows users to create service events (cases) that include repair details with complaint/cause/correction commentary, asset build information, and service history information.
Users are provided in-context asset and service information at the point of service. All participants have access to relevant information about the asset based on a user’s function and role.
Capture fault codes from telematics and shop diagnostics tools. Automatically create a case that contains this critical, in-context data to speed troubleshooting and repair times.
Search for service providers based on type of services provided, location, distance, hours of service or by using preferred provider networks.