Case Management
Automate asset maintenance and repair processes from check-in to check out through the Service Relationship Management (SRM) platform.
Case Management
Case Management allows users to create service events (cases) that include repair details with complaint/cause/correction commentary, asset build information, and service history information.
Collaboration and Notification
Users are provided in-context asset and service information at the point of service. All participants have access to relevant information about the asset based on a user’s function and role.
Diagnostics
Capture fault codes from telematics and shop diagnostics tools. Automatically create a case that contains this critical, in-context data to speed troubleshooting and repair times.
Service Provider Search
Search for service providers based on type of services provided, location, distance, hours of service or by using preferred provider networks.